Information about refunds, shipping, and returns.
Last updated: 16 September 2026
As a consumer purchasing from our online shop, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive and the Danish Consumer Contracts Act (Forbrugeraftaleloven).
The withdrawal period expires 14 days after the day you (or a person designated by you) physically receive the goods. If you order multiple items delivered separately, the period runs from the day you receive the last item.
To exercise your right of withdrawal, you must notify us of your decision by email at sales@ustepper.com. You may use the model withdrawal form below, but it is not required.
Show / hide model withdrawal form
If you withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery (but not any additional costs for express shipping), without undue delay and in any event within 14 days from the day we receive your withdrawal notification.
We will carry out the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the goods back or you have provided proof of having sent the goods back, whichever is earlier.
If a package is returned to us because it was not collected at the pick-up point within the collection period, because you refused delivery, or because the carrier could not otherwise complete delivery, this does not constitute exercising your right of withdrawal. Withdrawal only takes effect when you notify us of your decision by email at sales@ustepper.com, in accordance with section 20 of the Danish Consumer Contracts Act (Forbrugeraftaleloven). Merely failing to collect or refusing the goods does not cancel the order.
Because the goods never reached you and the order was not validly cancelled, any cancellation of an undelivered order is based on non-acceptance of delivery (section 57 of the Danish Sale of Goods Act, Købeloven) rather than on withdrawal. In that case, we will cancel the order once the package has been returned to us and refund the purchase price, deducting the costs we reasonably incurred as a direct result of the failed delivery:
These amounts are deducted from your refund; if they exceed the amount you paid, we will invoice you for the difference. To avoid these charges, email us before the delivery attempt if you no longer want the order, or exercise your right of withdrawal within 14 days as described above. If you still want the goods after they have been returned to us, we may re-dispatch the order to you following a separate arrangement, and the cost of re-dispatch will be charged to you separately.
You are responsible for the direct cost of returning the goods. We recommend using a tracked shipping service and keeping the proof of posting, as we cannot be held responsible for items lost in transit.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the goods are used beyond what is reasonable for inspection, we may deduct the diminished value from the refund.
If you receive a defective product, Danish law provides a 2-year warranty (reklamationsret). Within the first year, it is presumed the defect existed at the time of delivery, and we bear the burden of proving otherwise. You may choose between repair, replacement, price reduction, or refund. Return shipping for defective goods will be covered by us. However, if goods returned as defective are, upon inspection, found not to be defective, or if it is clear from the inspection that the defect was caused by unintended use, damage or normal wear and tear, the return is not covered by the warranty. In that case, a handling fee of €20.00 covering our actual inspection and administrative costs, plus the cost of return shipping, will be deducted from any refund. If you disagree with the inspection result, we will instead return the goods to you at your cost, or arrange for an independent inspection.
The right of withdrawal does not apply to:
All refunds will be issued through the payment method used for the original transaction, unless you have expressly agreed otherwise. We do not charge any fee for issuing a refund. Where the original payment provider itself charges a fee for processing the refund (for example, PayPal transaction or currency-conversion fees) that we are not able to recover otherwise, that fee will be deducted from the refund, and you will be informed of the deduction before it is made.
Packages are generally dispatched within 2 business days after receipt of payment and are shipped via PostNord or GLS with tracking. Transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them.
If you are purchasing as a business (not as a consumer), the above consumer rights do not apply. Returns and refunds for business customers are subject to separate agreement. Please contact us at sales@ustepper.com for details.
For any questions about returns or refunds, please contact us:
uStepper ApS
Seglager 31
8370 Hadsten, Denmark
Email: sales@ustepper.com