Information about refunds, shipping, and returns.
Last updated: 5 June 2026
As a consumer purchasing from our online shop, you have the right to withdraw from your purchase within 14 calendar days without giving any reason, in accordance with the EU Consumer Rights Directive and the Danish Consumer Contracts Act (Forbrugeraftaleloven).
The withdrawal period expires 14 days after the day you (or a person designated by you) physically receive the goods. If you order multiple items delivered separately, the period runs from the day you receive the last item.
To exercise your right of withdrawal, you must notify us of your decision by email at sales@ustepper.com. You may use the model withdrawal form below, but it is not required.
Show / hide model withdrawal form
If you withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery (but not any additional costs for express shipping), without undue delay and in any event within 14 days from the day we receive your withdrawal notification.
We will carry out the refund using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the goods back or you have provided proof of having sent the goods back, whichever is earlier.
You are responsible for the direct cost of returning the goods. We recommend using a tracked shipping service and keeping the proof of posting, as we cannot be held responsible for items lost in transit.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. If the goods are used beyond what is reasonable for inspection, we may deduct the diminished value from the refund.
If you receive a defective product, Danish law provides a 2-year warranty (reklamationsret). Within the first year, it is presumed the defect existed at the time of delivery, and we bear the burden of proving otherwise. You may choose between repair, replacement, price reduction, or refund. Return shipping for defective goods will be covered by us.
The right of withdrawal does not apply to:
All refunds will be issued through the payment method used on the order. We do not cover fees charged by PayPal or other payment solutions when issuing a refund; such fees will be deducted from the refund amount.
Packages are generally dispatched within 2 business days after receipt of payment and are shipped via PostNord or GLS with tracking. Transport fees vary according to the total weight of the shipment. We advise you to group your items in one order. We cannot combine two distinct orders placed separately, and shipping fees will apply to each of them.
If you are purchasing as a business (not as a consumer), the above consumer rights do not apply. Returns and refunds for business customers are subject to separate agreement. Please contact us at sales@ustepper.com for details.
For any questions about returns or refunds, please contact us:
uStepper ApS
Seglager 31
8370 Hadsten, Denmark
Email: sales@ustepper.com